Supporting Mauricio Cordeiro Manhaes X SDN Academic Task Force (2023)

Credits

The study was developed by the SDN Academic Taskforce, led by group lead Mauricio Cordeiro Manhaes, who shared it on Linkedin, where we met.

Keywords

Interdisciplinary consultancy. Survey design. Design impact.

(Dis)comfort

Design thinking can be a catalyst for change. However, implementing it into organisational processes, which is part of service design, can be challenging and sometimes fail, hence associated with discomfort.

Psychology.

I gave feedback on the user experience of the survey on failed design changes. Based on my suggestions and others, SDN Academic Taskforce created a new survey version to collect stories.

Design

The SDN Academic Taskforce is a global network for service design. Its aim is to structure an international group that advises the service design community and promotes it in academic programmes.

Credits

The study was developed by the SDN Academic Taskforce, led by group lead Mauricio Cordeiro Manhaes, who shared it on Linkedin, where we met.

Keywords

Interdisciplinary consultancy. Survey design. Design impact.